"Service across the board was excellent"

About: Medway Maritime Hospital Medway Maritime Hospital / Accident and emergency

(as the patient),

Today I had to visit A&E. My GP referred me for a minor complaint. The service was across the board excellent. The A&E book in was pleasant and efficient, the medical care excellent and the wait time around an hour. The pharmacy were most helpful, the reception staff very good at directing me to find the pharmacy and the volunteer helper great at showing me where to go. And the volunteers who ran the tea shop etc great too.

This is the basis for an excellent service. I am most grateful to all who helped my visit. Thank you.

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Response from Medway NHS Foundation Trust

Thank you for taking the time to offer us your feedback.

I am pleased to see that you received excellent service from all of our staff making a lasting impression.

I will ensure they are made aware of your feedback.


The Patient Experience Team

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Response from Medway Maritime Hospital

Thank you very much for your comments . Our staff work very hard to provide care of the highest quality to our patients, so it is always pleasing to have such positive feedback. We hope that you are recovering well.

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