"Working Age Dementia Service meeting"

About: Arriva Transport Solutions Limited Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Community (City)

(as a staff member posting for a patient/service user),

A meeting was held at the Working Age Dementia Service to evaluate the recent CST group. Many issues were discussed. The group described the community venue as being satisfactory, but arriva transport to and from the group had been difficult for some at times.

People had enjoyed different activities within the group, but the newspaper session and trips were received positively. One of the group members rated the staff as 10 out of 10. Best things about the group included it being for a period of 18 weeks, the nostalgia and reminiscing and being able to talk with others.

They explained that this helped to improve their mood. Things to improve included starting the group session earlier and making the session a whole day to provide more group support.

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Responses

Response from Paul Carruthers, Day Hospital Manager, St Francis Day Hospital, Nottinghamshire Healthcare NHS Trust

Thank you for taking the time to comment on your experience of attending the Working Age Dementia Day Therapy Service. It is always pleasing to receive positive feedback and the team will reflect on your suggestions as to how things could be improved.

Once again thank you for your comments I will ensure all members of the team are made aware of your feedback.

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Response from Communications Officer, Arriva Transport Solutions Limited

Thank you for taking the time to post your experience on patient opinion.

If those who have had any difficulty with their transport would like to get in touch with our patient experience team you can do so by emailing patientexperience@arriva.co.uk or through our control by calling 0345 2669 662. We will then be able to look in to the details.

We would equally welcome the opportunity to visit the group and answer questions in person, if you feel this would be of benefit to the group, you can arrange this by emailing arrivatransportsolutions@arriva.co.uk.

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