"It was good to have their support in keeping my mother cheerful"

We called the 999 service after my mother fell and hurt her head very badly. There was a lot of blood from the cut, she had also fractured her hip.

Paddy, the paramedic who arrived as a first responder was able to stabilize her and gave her morphine to ease the pain while we waited for the emergency ambulance to arrive. Paddy was extremely good and kept my mother smiling and positive throughout the wait.

When the ambulance crew arrived they were equally amazing, very efficient in what they did. Quickly and carefully getting my mother into the ambulance for further treatment at Poole A&E.

In the A&E department the staff were rushed off their feet but still gave an excellent service. It was also great that the paramedics stayed with my mother until she was admitted onto a ward, even if it was because they needed to get their trolley back! It was good to have their support in keeping my mother cheerful.

My mother had an operation for her fractured hip the following day and is now recovering in hospital.

Thank you to everyone who looked after her.