"A&E over stretched"

About: Worcestershire Royal Hospital

I was shocked how bad A&E was this Sunday afternoon. We waited over 4 hours and would have waited longer if I hadnt insisted and made a fuss. There were over 10 patients on stretchers in the corridor as there was no room in cubicles and the ambulance staff were having to hang around waiting. No one bothered when I asked twice if my mother could have something to eat, the staff ignored an elderly patient who was shouting for help, the door to the cubicles was left wide open so people waiting in reception could see patients lying there half dressed and people were treated in the corridor. Even the staff seemed exhausted and disinterested in the patients and they said it was chaos constantly moving trollies with patients up and down the corridor. Was told by a doctor there its been like it for months!

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Responses

Response from Worcestershire Royal Hospital

We're sorry to hear of your concerns about your A&E visit. Please contact our Patient Services Department on 0300 123 1732 or email patientservices.dept@worcsacute.nhs.uk if you would like us to investigate your concerns or arrange for you to speak to a member of staff about this.

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