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Royal eye Dep

Story from nhs.uk

"Royal eye Dep"

About: Pilgrim Hospital

The staff are great doing a great job, the management let the team down, I have had my appointment cancelled 5 times now, I am supposed to be seen every 6 months, that was in September we are now in Feb and still haven’t been seen, message on Fri to call so called and guess what she is on leave ?

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 03/02/2015 at 11:38
Published on Care Opinion at 12:33

picture of Sharon Kidd

Dear Anon

Thank you for posting these comments. Could I please ask that you contact our PALS team on 01205 446243 and they will be able to take some further details and assist in getting an appointment at the Royle Eye Department.

Regards

Sharon Kidd

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from United Lincolnshire Hospitals NHS Trust 9 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 16/02/2015 at 14:46
Published on Care Opinion at 15:45

DEar Anon

We have received the following update from the business unit.

'Unfortunately due to doctors’ being on sick leave we have had to cancel clinics, some at short notice which is not acceptable for the patients’ experience of ULHT. I can only apologise for the delay in patients being seen but this is due to circumstances beyond our control.

My contact details are (01205) 445590 and I would be happy to discuss with you further on a more personal basis, if you so wish'.

Kind regards,

Sarah Careless

Support Manager in Head and Neck

Pilgrim Hospital

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