"Appointments System is a disaster"
About: Torbay Hospital Torbay Hospital Torquay TQ2 7AA
Posted by Jose Waller
Whilst the treatment I received was excellent, the appointments system is absolutely useless. I was first told that my appointment would be at 10.15 - then I received a letter saying it was at 12noon. The next day (having made travel arrangements) I received another letter saying it was at 10.16. (yes 16!) When I checked in, they seemed to think my appointment was for a fourth different time and said I would have to wait a while. I was not the only person to have problems - the lady waiting opposite me, who arrived at the time stated on her letter, was told that she was late and couldn't be seen that day! The appointments system obviously needs a thorough review by an independent organisation.