"Forres Health and Care Centre."
About: NHS Grampian NHS Grampian
Posted by itsnicetobenice (as ),
Another complaint about the appointment system at the new Forres Health and Care Centre.
I had a sick child who I thought should be checked over by a GP a. s. a. p. The old system allowed you to book an appointment for the very same day, although I appreciate this was not always possible. You could however get a 5 minute emergency appointment if you deemed it necessary.
When you have a young child, who cannot verbalise their feelings or symptoms, you want them to be seen the same day. The alternative, I was told, is to appear at the Health Centre and wait for an unspecified amount of time. This could be hours. With a sick child? I don’t think so! Millions of pounds spent on a new building but the admin service/appointment system has deteriorated.
I wonder if the Practice Manager will respond. It seems there are other comments on this subject, that are weeks old, with no response. I cannot see any justification for this system from the end users point of view.