"Out-patient cliniics gastrology and endoscopy"

About: Chesterfield Royal Hospital

Accompanied my sister-in-law to the gastrology appointment to help her communicate fully. Arrived a few minutes early and was seen exactly on time most professionaly and courteously. A programme of follow-up actions and appointments resulted including immediate blood test, appointment for endoscopy and prescription from pharmacy---all of which were acheived efficiently and with the greatest kindness and understanding. The appointment for the endoscopy test was offered for 3days later and on the day was conducted in an impressive and sensitive manner by all the reception and medical staff. I am not impressed easily, but I would have to say, based on this excellent experience for both of us, that Calow hospital and its staff performed exceptionally for us. In these days of criticism and comment, it gives me great satisfaction to write this positive commentary and to congratulate the staff and management for the high standard of care and positive attitude which we experienced. Well done to all

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Responses

Response from Chesterfield Royal Hospital

What a positive comment! Thank you for taking the time to leave us your feedback, which I will certainly share with our medical division team. I'm pleased to read that your sister-in-law was treated with kindness and understanding. These are both values in our Proud to Care ethos and we want to make Chesterfield Royal a 'great place for patients'. We don't always get it right, we know that, but we are working hard to make sure everyone is treated to this high-standard. I hope your Sister-in-Law is doing well - a worrying time when undergoing diagnostics. Kind regards Sarah Turner-Saint, Head of Communications

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