"May I express my gratitude following a recent stay..."

About: Royal Bolton Hospital

May I express my gratitude following a recent stay in the Royal Bolton Hospital. I was taken ill suddenly Sunday morning and taken to the Accident and Emergency department where despite being busy, received immediate prompt action for my illness. I was attended to initially by a team of expert nursing staff and then the doctor. I was cared for in a professional manner, kept informed, diagnosed and treated in a short period of time, where accurate efficient treatment contributed to saving my life. There was a wait for a bed of 7 hours for the assessment ward, but I was made comfortable on a hospital bed and given continuing care whilst waiting. I was then moved to D1 ward medical assessment, which was very busy, where after some time eventually seen by a doctor, who identified how ill I was, and continued treatment with IV antibiotics, IV fluids and oxygen. Again after a wait, I was cared for by the nursing staff, given individual attention, and continuing treatment. I was eventually found a bed on D3, by the vigilant night staff. Once on D3, I was cared for by my consultant, who without doubt saved my life to which I am eternally grateful. Due to his expert vigilance not only recovered me from a serious dose of pneumonia, battling to find the antibiotic to treat my infection, also diagnosed a serious heart complaint I did not know I had. With the help of the hospital microbiology team, pharmacy, doctors and nurses I am now recovering at home. Whilst on D3 the Sisters and their nursing team cared for me in a professional manner and also involved the pain team, physio, cardiologist, cardiac nurses and chaplaincy teams to cater for all my needs, going that extra mile with a smile on their face to make a difference and be valued respected and proud putting the patient and the heart of their work. the consultant and the cardiac nurse also came to see me, and began my cardiac treatment whilst in hospital. I am extremely grateful for all the staff at Royal Bolton for making my stay safe, comfortable and ultimately resulting in a good outcome. In times of extreme pressure at the trust, due to influx of sick patients the hospital continues to offer an exemplary service and should be proud of their work, run by an efficient hospital management team under an excellent Medical Chief Executive.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital

Members of the public don't always realise how many different members of staff are there to care for them. You encountered many staff during your recent visit and it is so kind of you to mention them when you have been so poorly. Your comments will be appreciated by the staff but will also be reassuring to other patients. Thank you and we wish you will in your recovery.

  • {{helpful}} of {{total()}} people think this response is helpful