"visted ENT dept. for lumps/swelling in thorat"

About: Royal Preston Hospital

very satisfied with the whole experience from first greeting to seeing the nurse then being told exactly what would happen .Also being told what would happen when I came back in the afternoon,The afternoon appointment would be with the consultant .The consultant was very friendly and explained every thing very clearly and in easy to understand words the whole experience was excellent from start to finish.I would like to thank all staff involved with my visit and would recommend anyone who is attending not to worry or stress about it

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Responses

Response from Royal Preston Hospital

Thank you for telling us of your experience; please be assured that your comments have been shared with staff in the ENT department.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. It's always extremely pleasing to hear that the care provided was of the standard we aim to offer all our patients. Please be assured that your kind comments have been shared with staff in the ENT department.

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