"Walk in Eye Centre"

About: Queen's Hospital (Romford)

Pointless service, attended today with my mum who had an accident at work. We had been to an optician who told my mum her eye was inflamed and she needed to attend this walk in service - when we arrived we were told to stand outside a door and someone would speak to us. A lady came out no idea who she was as she didn't say if she was a nurse/triage or anything, she asked what the problem was so my mum explained what had happened, her response was we are pretty busy but as you are an a&e case we should see you, but she would have to speak to a dr. When she returned she handed us a leaflet and told us they were shutting in 3hrs and we would need to go to Moorfields. All this took place in a corridor, no one even looked at my mums eye to see whever a trip to Moorfields was even necessary. When I questioned this I was told well if there is something wrong with my mums eye they don't have the equipment to deal with it so they would send us to Moorfileds anyway. So I re-iterate pointless service

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Response from Queen's Hospital

Thank you for your comment on NHS Choices. Your experience visiting our hospital concerns me. Our staff should always introduce themselves to patient and make those that come to our hospitals feel welcome and cared for. I am sorry that this does not appear to have been your experience. It does not sound like your experience was acceptable or what we would expect from our staff. I am eager to investigate this for you. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can look into this. Yours sincerely, Nadeem Moghal Medical Director

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