"Daughters treatment and care"

About: University Hospital Of North Durham

Daughter came to a&e on jan28th 2015 with acute back pain following advice to attend by gp.Although we waited a fairly long time to see a doctor the service provided by the female consultant who we did eventually see was outstanding.The treatment involved an overnight stay in a small ward attached to the emergency department followed by a scan .The views provided by the media may portray disarray and chaos within the Nhs but the care and service was there for us when we needed it .Again many thanks to the wonderful consultant.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your daughter's visit to he University Hospital of North Durham A&E department. I am very pleased to hear that you had a positive experience and that you are happy with the care she received although I am sorry you had to wait a long time The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass on to the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774