"Friendly and efficient"

About: Royal Blackburn Hospital

Every time I have been to the hospital which is quite frequently I have found all staff to be friendly and efficient, I can't remember the last time I was left waiting for more than 10 minutes over my appointment time and more often than not I go in a few minutes early.

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Responses

Response from Royal Blackburn Hospital

Dear Ms Smallwood Many thanks for your feedback on your experience of our Gastro and Liver Service service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment Wendy Stobbs, Senior Patient Experience Facilitator

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