"I felt calm due to the caring staff"

About: Monklands District General Hospital / Endoscopy

(as the patient),

I attended the endoscopy dept in the monklands hospital in late January 2015. From the moment I arrived in the dept I was made very welcome by the staff, the staff were very professional and explained the procedure I would be receiving as well as all the options available to me. During my endoscopy I felt calm and at easy this was due to the highly experienced caring staff.

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Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire

picture of Ruth Thompson

Dear Choclaty

Thank you for taking the time to post your experience within the Endoscopy Unit at Monklands Hospital.

I am delighted to hear your experience was so positive and staff made you feel welcome, calm and relaxed. It is important for patients to be well informed and put at ease as this undoubtedly aids recovery.

I will pass on your kind comments to the team I'm sure they will be delighted.

Kind Regards


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