"I was referred to Addenbrooke's hospital by Camdoc..."

About: Addenbrooke's Hospital

I was referred to Addenbrooke's hospital by Camdoc after experiencing intense pain in my stomach for most of the day. I was given pain meds within 15 mins of arriving at A&E (and although these didn't work for long I was grateful for the 15mins of relief!) and within the hour I taken through and was being seen by the surgical team. Initially the cubical I was taken to had already been reserved for an ambulance patient and the next bay I was taken to had no bed. I was then taken through to another area and the staff were amazing, they gave me various drugs and drips and made me feel slightly more human again! The care I received from the staff on J13 was brilliant and I would like to say a huge thank you to all of them. They provided me with a toothbrush, toothpaste and soap (which were all gratefully received!) The surgical team made me feel like I was in charge of my treatment and I left informed throughout my stay. My only complaint would be that I had to ask for pain meds several times before i was given anything. I think this was due to my notes not being clear enough but once that was sorted I could not fault my service/treatment.

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Responses

Response from Addenbrooke's Hospital

Thank you for taking the time to provide feedback about your experience at Addenbrooke's Hospital. Firstly, I am pleased to hear that you are complimentary about several aspects of your care and I will ensure that the relevant staff are made aware of your kind comments. If you would like us to look into the issue of your pain relief which was not so satisfactory and respond to you personally, please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk. I hope you are now on the road to recovery. Complaints and PALS Manager

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