"always waiting at the fracture clinic"

About: Royal Oldham Hospital / Trauma and orthopaedics

(as the patient),

I have come to the fracture clinic, the reception staff cannot deal with checking me in because they 'have messed up the files'. Last week I was here waiting for more than two hours. Today I have taken the first appointment, and half an hour on am still waiting. StAff including doctors just chatting and giggling away, Ithink this is real lack of sensitivity. Wonder how long I will be waiting today?

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Response from Royal Oldham Hospital

We are sorry to read your comment regarding your visit to the Fracture Clinic at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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