"antenatal care"

About: New Cross Hospital

first antenatal visit today and second time ive ever been to new cross. the car parking is terrible waited half an hour to get into p1 which is the closest carpark for zone d (so my letter said). then had a long walk around the hospital as its like a maze and so poorly designed/signed! i first attended before christmas as an emergency scan, staff were lovely and i was in & out. to then be greeted by a very rude receptionist today in antenatal really shocked me. a few people were spoken to poorly by her, if you dared to question her or ask to rearrange....my letter lead me to believe i was having a scan to then be told by the rexeptinist shes bookin me in for one for over 2 weeks time was very angering seein as id waited 5+ weeks for this apt today! i then waited over an hour just to be seen and have bloods taken. why state half 3 apt if its more like 5 oclock! the whole antenatal system needs a massive overhaul! like my midwife said she couldve done my bloods and sent them but no, new cross like to do their own! waiting times are disgusting. it needs to be stated very clearly on letters that no children allowed not just say undr 16years need to be accompanied and a rexeptionist who actually care about there job are a must! even my consultant tried to get me a scan today but receptionist wasnt havin it! who is she to dictate when she doesnt no my previous hiatory! quite skeptical to stay at newcross now. will be talking to my midwife about alternative care! im now 18 weeks with 1 emergency scan at 9 weeks and no pictures and no future scan for a few weeks yet. being a high risk pregnancy its disgusting care!

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for posting your comments relating to your recent experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362/695368, who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement