"Consultant "in a meeting""

About: Countess Of Chester Hospital

My appointment in orthopeadics outpatients was for 14:00 on 27th January 2015. At 14:15 we were told our consultant was in a meeting but that he was "arriving". I was seen at 15:10 and as I left announcements were made to say the clinic was running 1hr15 minutes late. Well I mean - in a meeting? Stuck in theatre, delayed in traffic, sorting the kids might be reasonable excuses. How important are his patients that he can spend extra time in a meeting without sending a competent replacement to take his place? I've known for 2 months when my appointment was and the severe consequences of my missing it. Did nobody put it in the consultant's diary?

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Responses

Response from Countess Of Chester Hospital

Dear Mr Thomas, Thank you for your message. We are sorry to learn of the delay you experienced when you attended for your appointment on 27 January 2015. We take all patient feedback very seriously and therefore we would lke to use your comments to find out what happened on this occasion. It would be helpful if you could contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have made as a result of your comments. The Patient Experience Team

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