"Long wait for appointment"
About: East Surrey Hospital / Orthotics East Surrey Hospital Orthotics Redhill RH1 5RH
Posted by BendyZebra (as ),
I was referred to the orthotic department at East Surrey in late November, and have been assured I was added to the waiting list in early December.
It is now late January and upon calling today a young man informed me that he has 'no idea' how long the waiting list is but it is likely to be at least 3 more months and could be longer. All he could tell me was I was on the waiting list, he could not even advise when I might expect to receive a letter telling me when my appointment would be.
In the meantime, I continue to experience up to 40 partial dislocations in my knees and ankles and feet every single day and cannot progress with any of my other physical therapies until this step is complete. This is an absolutely ridiculous system - why not at the very least send patients a letter saying when their appointment IS going to be, even if it is going to be some months away, so that they can advise their others consultants and therapists of the date and plan their ongoing therapy/treatment around that.
Frankly I feel East Surrey could not have been less helpful every time I have phoned regarding this.