About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
About 14 days ago, I noticed a small spot located on my neck just on the hairline. In the last 2-4 days, the spot had dramatically grown in size and felt inflamed - it was clear that it had grown into a cyst at that point. After repeated calls to my local G.P, I wasn't able to get an appointment, so I decided to go to the near-by Walk in Centre. The Walk in Centre were very quick to establish that they couldn't treat the cyst and referred me to my nearest A&E. When I arrived at King George A&E, I was seen by a triage nurse who was super professional and my blood was taken shortly after. Eventually after waiting for a few hours, I was seen by a doctor, I was told that the cyst was in fact as Sebaceous Cyst and that it was caused by hair follicles. He advised that I would need to see the Max-Fax surgeon at Queens Hospital and called through to them. As it was late, the surgeon asked that I go to Queens first thing in the morning, so I arrived well before and was directed to a number of different of departments before reaching the A&E minors where I gave them the letter given to me by the doctor at King George. I sat in A&E minors for 50 minutes and a triage nurse called me advising that Max-Fax had been calling to see where I were. I was then directed to Majors Lite and about 20 minutes after, a nurse gave me a sheet as they wanted me to go for a head x-ray, so I went and had the x-ray (the x-ray staff were exceptional) and once again sat in the Majors Lite waiting room for somebody to see me. About 2 hours later a specialist from Max-Fax eventually called me to a cubicle to be examined. They advised me that the Sebaceous Cyst needed to be surgically removed and that I would need to see a consultant before they could operate. Apparently, they wasn't able to drain the fluid from the body as it wouldn't provide a long term solution. I wasn't at all pleased that the information given to me by the doctor at King George and the Max-Fax specialist at Queens hadn't made it clear that I would need to see a consultant before having an operation. At both the Walk in Centre and King George A&E Minors all suggested that the cyst should be removed within a 24 hour period, of course I understood that they were not specialists, bur I didn't expect to be waiting for up to 2 months. I was given medication to stop the pain and fight the baterial infection, but the pain killers do not work. So looks like I'm going to be waiting around for a while in pain. Word of advice to other patients using this service for Cyst treatment - brace yourselves.