"A very stark difference"

About: Warrington Hospital

Background: I broke my leg in August 2012 and after my treatment at WBG I persued some very serious complaints for nearly a year. After half a century of breaking nothing I broke my other leg on 3rd January and was taken to A&E. The ambulance crew were again excellent, helpful and very reassuring, efficient and calm for which I'm very grateful. Again A&E the same, excellent, though this time those beautiful people had me laughing even before the Ketamine anaesthetic. Once that kicked in, cheapest most cost effective way of improving the NHS, ever. The anaesthetist was talking to me the whole time. His words rattled around a bit but were so nice, I've been unusually happy since. The fact that they had to do this twice didn't phase me at all I had complete confidence in my team. I was taken to A6 this time and recognised my nurse straight away. She turned up on D6 last year but only a couple of times. She was very impressive then and this time the whole ward seemed so very coordinated and efficient, the whole crew. I have to say I cannot think of a single criticism of any member of staff I met. They were so considerate, always with a smile and some friendly banter. Someone came to see me every morning with the plan for the day. I felt my input was taken really seriously. When I asked if I could have a shower but I didn't care when, nobody forgot and I didn't have to ask again. I was never without urine bottles by my side. I asked for half an hour before they inserted a catheter and it was granted. I stopped using the Morphine pump the day after surgery and the nurse came to take it away. She promised to bring pain meds on demand but I asked to keep the pump, smaller doses and at my discretion. With the pump I felt I could leave it to see if the pain got any worse first. I didn't have to take into consideration the delay involved if they nurses were busy. I kept the pump. I didn't use it again but I cannot thank the nurse enough for that. I didn't want to feel nothing and just knowing it was there gave me confidence to not use it. After that I wanted my head clear for Physio so I asked for no more morphine or diclofenac and after some discussion they agreed to leave it with me. The doctor took the time to explain really important stuff like why I didn't need a back-slab not just that it wasn't necessary. I had confidence that my leg wasn't just about to snap if I lifted it up. The skin on my leg was very damaged by blood blisters and was painful the first time they dressed it. I had the morphine pump then and used it. Subsequently when I was informed in the morning that the dressings would be changed I asked them to bring me diclofenac ahead of the dressing change and it was done. I felt no unnecessary pain the whole time I was there. My HIV medications were given at the right time and nobody tried to take them away. Hand over between shifts caused no issues The shower facilities were not great, more of a problem for the staff. Thank you

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Responses

Response from Warrington Hospital

Thank you for taking the time to leave your comments on your experience with us - we're pleased to see you saw an improvement since previous experiences. We'll pass on your comments to the team and hope that your leg is recovering well.

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