"Absolutely disgusted with lack of compassion"

About: The James Cook University Hospital

Recently had a baby at James Cook. The midwives on the delivery suite were fantastic, the ward was a different story though. We got sent to the ward because the baby was struggling to feed. We tried for over 24 hours to breast feed but no joy. We decided to ask the staff for a bottle as the baby had been without food for over 6 hours. The look on the nurses face was total disgust, they brought us two bottles then we never saw them again. After 4 hours of being left I finally found the midwife to ask what was going on, her reply was im too busy you will have to wait. When she finally saw us to fill paper work out she had my partner in tears then left the paper work on the table, got up and without saying anything just went home as it was the end of her shift. We finally got out of there after midnight with a newborn baby, totally disgusted and regret choosing this hospital, if you don't want your special moment ruining stay away from here.

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Responses

Response from The James Cook University Hospital

Good afternoon Thank you for your comments regarding you and your wife's experience following the birth of your baby. I am very sorry you have cause to complain and we will of course investigate this. I should be grateful if you would contact the Patient Relations Department on 01642 854500 at your earliest convenience to discuss your concerns further and provide me with additional information. Yours sincereley Miss Barbara Bellamy Patient Relations Secretary