"Children's Assessment Ward"

About: Doncaster Royal Infirmary

The waiting room was like a cattle market clearly not enough staff. The nursing staff one in particular was extremely rude and off hand - she had no idea of patient care and should not be in the profession. I have no confidence in the diagnosis or the treatment given to my 9 month old grandson and if I have the choice he will never go to DRI again - the treatment and care is well below what should be given.

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Response from Doncaster Royal Infirmary

We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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