About: Dr Gray's Hospital / General Medicine Dr Gray's Hospital General Medicine IV30 1SN
Posted by Plumbline1007 (as ),
Did a DATIX get completed by a member of staff re serious complaint made about appalling breaches of infection control and administration of medicines during visiting time?
The member of staff was as shocked as I was when I described what had happened and said it would be dealt with, but as my name and address were not taken, I have no way of knowing if a DATIX was completed (legally it should have been regardless of the complaint being verbal, to ensure learning from something that should not have happened in the first place).
It was very apparent that there was no nurse taking a management role in the absence of the ward sister.
Overall the staff were empathetic, caring, kind and helpful. BUT such basic and appalling breaches in infection control and similar are leaving this lovely ward open to having serious infection .. especially as it is a surgical ward. My main concern is that the issues are sorted, that a DATIX is done so the things I spoke to the member of staff about are learned from...