"the phone system is ridiculous now one answers the..."

About: Royal Stoke University Hospital

the phone system is ridiculous now one answers the phones or is does not tell you you are in a Que when trying to track down a loved one it is very frustrating also when you get through to reception they redirect you to the wrong place where the staff can barley speak english and dont have a clue what you are on about

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands

Please can you contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNM Communications Team.