"6hour wait, one helpful memeber of staff..."

About: Torbay Hospital

After being told by my GP too attend torbay hospital I was put down for an "urgent" surgical consult, thus far it has been 6hours and I am still waiting, the pain relief I was given 6hours ago has long since worn off. I have seen one nurse for bloods, and one for a check up, both were helpful but unable too give me any information as to whether or not I could eat drink or even if I was staying the night (11pm by this time) My partner is 8.5months pregnant so making travel plans for her is important but no member of staff is able to give me any information. My last visit (2weeks ago) was a similar affair, however once I saw a surgeon he told me there was no need to be in hospital and sent me home pending a letter for a later check up. Other than the 2 members of staff I've seen so far I would give it a 1 out of 10 rating, the 1 being for the wifi I am currently using, thanks for this its some what helped my 6hour wair!!!

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Response from Torbay Hospital

4. Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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