"Outpatient Appointments"

About: Chorley & South Ribble Hospital

I have just had my dermatology appointment for next Tuesday cancelled, this was arranged at the beginning of November last year. The lady I spoke to couldn't give me any indication of when I would get another appointment. I have had a skin condition for over 6 months and it is getting worse and worse: it now keeps me awake all night and I am unable to wear anything on my feet. What is the point in giving people appointments? I have appointments for various clinics cancelled constantly. In late October I had cataract surgery planned for 4th November at Preston cancelled and still have no date for that. I don't expect miracles but what I do expect is that when you make an appointment nearly 3 month's hence it shouldn't be cancelled because "there is no one to take the clinic" which is what I am told each time an appointment is cancelled. I have now had enough and I am making a formal complaint. I was loathe to go down this route but enough is enough.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm so sorry to hear of your experience and apologise for the distress caused. We would welcome the opportunity to discuss your concerns and to try to resolve the issues you have raised. If you are happy to do so, can I ask you to please contact our PALS department on 01772 522972 and our staff will be pleased to try to help.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. We're sorry to hear that your experience has not been of the standard we would aim to provide to all our patients. Can I ask you to please contact our PALS department on 01772 522972 and our staff will be pleased to help try to resolve your concerns.

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