"My care in A&E and on the gynae ward"

About: St James's University Hospital / Accident and emergency St James's University Hospital / Gynaecology

(as the patient),

I was treated with respect, dignity and compassion when I attended accident and emergency at st james'.

The doctor was polite and explained everything that was happening throughout my journey in the department. I was given pain relief and made comfortable.

Unfortunately I was then admitted on to the Gynaecology ward, where I waited for 4 hours in the assessment cubicle, without any observations, no doctor to see me and no nurse or even health care. I could not lie down in this assessment room as the trolley did not have any sheet on it.

I was due pain relief as I had been in the room that long, I had to go and find a health care who stated she would ask the nurse. I did not receive any medication for another hour. The doctor came to see me who was pleasant, and clerked me into the ward.

I still did not have a bed for another hour. When I was moved to a bed, I finally had some observations. I was supposed to have some mrsa swabs taken whilst I was there however the health care forgot and left them by my bed.

I had to go for an ultrasound scan which I waited for all day, they told me I had to drink a full jug of water, they gave me the water and within ten minutes before I had finished my first glass the porter had come to take me for scan and the nurse said "oh don't worry it doesn't matter. " Nobody came to tell me anything about if I could be discharged or would be kept in for another 5 hours, I had no clue what was going on with my care.

All in all I was really disheartened by the lack of care on this ward and the lack of communication between myself and the staff.

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear 123barnaby,

Please accept my apologies for the poor experience you recently had on our gynaecology ward. I will pass your comments on to the Matron for gynaecology.

It would be really helpful if you could give us more information so that we can learn lessons and improve our service for future patients. To discuss this further please telephone PALS on 0113 2067168 or email patientexperience.leedsth@nhs.net

With kind regards

Rosie

Senior Nurse Patient Experience