"Today I have returned to ward 4 with my 88 year..."

About: Royal Preston Hospital

Today I have returned to ward 4 with my 88 year old father for surgery to remove skin cancer from his face. Three weeks ago we waited at ward 4 for 5 hours with no contact with staff and no information about the time of his surgery. We were eventually informed that there was no time to treat him and another appointment was made. Things were much better today. We arrived at 8am and were greeted by very welcoming nurses and the surgeon who was going to operate on him. By 9.15 he was going to the theatre. There were 2 minor problems: he had not been told to stop taking aspirin and, because he had local anaesthetic for previous surgery and the letter did not say "no breakfast" we assumed he was having a local so he had breakfast at 6.15am. The surgery was done under local and he was back in the day room by 11.15am all done. At this point we were very happy with his treatment. Then things went wrong, we had over a 2 hour wait for pharmacy to send up the antibiotics he needed. Why does it take 2 hours to prepare a prescription? What had been a very positive experience was spoilt by this long wait _ not good for an 88 year old man who had been up since 5.45am so that we could get him there for 8am.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust We are preparing to make a change

Thank you for taking the time to tell us of your father's experience. Whilst I'm pleased to hear that your experience that day was largely positive, I'm sorry that it was marred by some minor problems, particularly in relation to his timely discharge, as I do appreciate how difficult the delay must have been at the end of a very long morning.

We are aware of the difficulties our patients sometimes experience in relation to waiting for their medication to be dispensed and our Pharmacy department are working to introduce a number of initiatives/practices to improve this aspect of care.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback and for telling us of your father's experience. We are sorry to hear that his largely positive experience was marred by the minor problems he experiences. We are aware of the problems our patients sometimes experience in relation to being given their 'take home' medication in a timely manner and our Pharmacy department are in the process of introducing a number of initiatives to improve this aspect of care.

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