"car parking needs sorting!"

About: Hull Royal Infirmary

My Daughter was admitted to HRI and I attended for visiting. I drove around the car park for nearly an hour and could not get parked! Rightly so the near by housing areas are now limited times so I could not park near by! I had to go home and get my husband to bring me back, in the time it took me I actually missed visiting which was upsetting for me and my daughter! Parking needs looking into even the poor hard working staff have problems! Luckily Ward 60 were very understanding and still allowed me to attend. The staff are hard working and helpful. My daughter is 19 and was having her first operation, however they still allowed me to wait with her due to how scared she was! Well done Ward 60, first ward I have encountered that actually thought holistically and considered a patients emotional wellbeing as well as their medical care.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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