"A better experience at Forth Valley Royal"

About: Forth Valley Royal Hospital / Urology

(as a relative),

Possibly I should consider changing my user name from "Annoyed Husband" to "Happier Husband" as my wife had a visit to Forth Valley Royal Hospital on Friday which was in complete contrast to her last one.

This was was a day's stay for a biopsy and was a 100% positive experience. Everyone, from the cheerful lady on Reception dispensing a parking permit, through all the medical staff etc. did their best to make the experience as pleasant as anything like this can be.

My wife was in the Day Medicine Unit prior to her biopsy and again for her subsequent recovery period. The unit seemed to be very busy, but all the staff were efficient and caring and could not be faulted in any way.

During the period immediately before and after the biopsy, my wife was cared for by a nurse called Linda, who went to great pains to try to reassure her and put her at ease and was absolutely brilliant. Similarly, Dr Smith, who carried out the procedure, was professional, considerate and caring and a credit to his profession.

Many thanks to everyone involved. I just wish that it could always be like this.

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Responses

Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thanks very much for your positive feedback. I hope your wife is recovering well from the procedure. I think you have highlighted a very important point, that from the reception staff throughout your wife's care journey things went well. It is important that all points of contact for patients are positive,caring and professional.

I will share your posting with the teams, many thanks for your time

Arlian.

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