"Eye Clinic"

About: University Hospital (Coventry)

The reason I have given Dignity and respect one star is because of the open plan design of the examination/consulting rooms in the eye clinic where you can hear everything being said to other patients as well as them being able to hear what was being said to my partner and I. Patient files are marked 'Confidential'' and yet nothing is confidential about the area. When undergoing a plethora of tests which require stillness and concentration, interruptions were continuous. Apart from the above, I cannot praise the thoroughness of the treatment my partner received enough. Well done and thank you.

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience in the Ophthalmology Department at University Hospital, Coventry in December 2014. I am pleased to hear that you are happy with thoroughness of your partner’s treatment at our hospital. I am sorry that you felt the layout of the consulting rooms meant your partner’s dignity was not maintained during their treatment. Preserving patient dignity and respect is a priority of ours and we are looking at ways to improve the department and your feedback will help with this improvement. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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