About: Rochdale Infirmary

I visited the UCC on the evening of the 6th Jan 15 with my daughter. The total time spent in the UCC was 3.5 hours. I know the NHS are in the spotlight at the moment as being overworked & underpaid, but I'm afraid to say a little bit more enthusiasm &'care would not go amiss. I work in private healthcare treating NHS patients & the level of care is entirely different. It was clear on this unit that nobody was in a rush to get people seen & dealt with. There were 2 Doctors & 2 qualified nurses on shift, at approx 8pm for 30-40 mins it was clear they had all gone on a break. 2 nurses were seen walking out for their break, & on return the staff were discussing how nice the biscuits were. I'm not disputing breaks which they are completely entitled to, but surely in a busy department these breaks should be split to continue with running a service. Once eventually seen by a nurse we had to wait to see the doctor. We waited 40 mins, after 20 I drew the curtain back as I'm sure you get forgotten about. During this time the nurses were at their station discussing politics & the current news on the NHS. Eventually the doctor appeared & had my daughter diagnosed before hearing the full facts, quite clearly not interested. A full examination did not take place & we left 3.5 hours later feeling somewhat fraught & a complete waste of time.

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Response from Rochdale Infirmary

We are sorry to read your comment regarding your daughters visit to the Urgent Care Centre at Rochdale Infirmary. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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