"Appointment Procedure"

About: Castle Hill Hospital

Very poor appointment service After waiting for a while following a GP referral, I received a very ill-worded letter offering an appointment weeks away. Telephone number - 01482 604444 - is engaged continually so no opportunity to speak to a person. That said, they must receive thousands of calls. The Consultant is not listed as a member of the Urology Team but apparently heads a team of Doctors. He is not listed as a Doctor. If this is a 'service' I cannot see how the letters and engaged telephone numbers and lack of information equate to this claim. Initial impression of this NHS facility is very poor.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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