"Brilliant"

My son was poorly on New Year's Day and when I rang 111 the message said that they were only dealing with urgent enquiries and that I should go back to the GP! Obviously hopeless as GP closed on a bank holiday. So in desperation I went to Sevenoaks Hospital Minor Injuries Unit - the service there is wonderful - the receptionist was really friendly, we didn't have to wait and were seen by a lovely nurse in child friendly room. The facilities are really good. They were able to sort out my son and prescribe the penicillin needed for severe tonsillitis. I don't know what we would have done if they hadn't been open as I couldn't get through on 111 which is the only option on bank holidays to see an out of hours GP.

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Responses

Response from Sevenoaks Hospital

Hello, Thanks for taking the time to tell us about your visit to Sevenoaks Hospital Minor Injury Unit on New Year's Day. We're very pleased that you were seen quickly, that the staff were friendly and that the nurse was able to give your son the medication he needed. Hopefully he is feeling much better now. We will pass on your kind comments to all the staff that work in this service. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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