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Excellent service

Story from nhs.uk

"Excellent service"

About: Burnley General Hospital

Received excellent care at the hospitals EPAU department, I had to attend a few times due to symptoms associated with pregnancy and I felt reassured each time I had to go. All the nurses were lovely, very caring and I felt that my worries were listened to. I would like to thank the nursing staff who are very professional and knowledgable. Thank you so much ladies.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 06/01/2015 at 13:21
Published on nhs.uk on 07/01/2015 at 00:00

Dear Jo Many thanks for your feedback on your experience of our Early Pregnancy Unit at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and midwives concerned and I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks and best wishes for your pregnancy Wendy Stobbs, Patient Experience Facilitator

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