"Hospital Visit 3rd Jan 2015"

About: University Hospital Lewisham

I went to a & e department as I felt like my heart beat was not normal since starting treatment for an under active thyroid and after waiting around 3 hours to see a doctor, I was eventually seen by a lady doctor who I tried to explain how I am feeling to and she kept talking over me and gave me some very incorrect information. She tried telling me that an under active thyroid would not cause depression or anxiety or even depersonalization which is why I went there in the first place because the depersonalization feels like it is getting worse and I am getting desperate. It is a known fact that thyroid issues can cause all of the above symptoms but she told me they are not???? What kind of doctor is she???? I also printed out a copy of one my blood tests to show her that although the thyroid stimulating level is returning back to normal, the antibodies are very high and she told me not to worry about that when I have already been told that I have to have a scan to see why it is so high???? She was rude and arrogant from the start. Another complaint is about the home treatment team of which I am an out patient of, my Doctor is a great doctor who I am due to see again on the 7th Jan but I was running out of some medications so I called and spoke to a member of staff on Friday 2nd Jan and she said a Doctor would call me back and do you know how many times that has happened to me??? The doctor I saw today would not give me any tablets and said I had to see the original doctor or my GP??? Okay so lets try that shall we, the original doctor is on holiday and GP is not open on a weekend???? Great advice from a completely useless nurse. I actually saw people walking out of this hospital because of the wait times and because they was not satisfied with the treatment they was getting!!!! Lewisham hospital is a terrible hospital who fabricate their figures to make it look like people actually enjoy their service. I will never go back there unless I have to have the scan on my thyroid there but other than that, I would recommend this hospital to anyone and believe me I am not basing this review on just one visit. I have been told that I have to have an urgent scan on my thyroid as it is causing me to not want to be here any more although I will most likely have to wait months just for that as the NHS is so useless.

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Response from University Hospital Lewisham

I am extremely sorry that you found the service you received, when you attended the Emergency Department of University Hospital Lewisham, not of the standard you expected. I am sorry that you felt the doctor talked over you and did not listen properly to your concerns. It is unacceptable that you found her rude and arrogant, this is certainly not what I would expect within my department. If you would like to discuss concerns pertaining to your Emergency Department visit in more detail please contact me direct at annmarie.coiley@nhs.net. If you would like the concerns you raised regarding the home treatment team to be looked into please contact our PALS (Patient Advice & Liaison Service) team, who will be able to talk to you about the issues you have raised and advise how this can be taken forward. The PALS team can be contacted on 0208 337 3355. Thank you for feeding back your experiences. Ann-Marie Coiley, Senior Matron Emergency Pathways

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