"My time in Heartlands."

About: Heartlands Hospital

I was admitted to the ICU ward suffering from a heart attack, and remained in there for over four days, but have no recall of the treatment being given, only being told about it by my children. Being very close to death presented the team leader with a very difficult decision, which meant that he had to get permission from my Son to ventilate me for a number of days. Failure to do this would have almost certainly have had fatal a result, but administering it could well have lasting undesirable side effects. Very fortunately this has proved not to be the case. My Son told me of the strenuous efforts made by a number of medical staff to, well, save my life through their hard work, and persistence, Regrettably I may have responded in a hostile way at odd times, but this was due to the effects of the sedation. I am pleased to have the opportunity to say a heartfelt thank you to all of that team for their strenuous efforts. Subsequently I was transferred to Ward 30, where I found all of the nursing staff to be very efficient, and caring. The food provided was of the highest order, and a good variety was offered

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Thank you very much for your post regarding your recent experience at Heartlands Hospital.

I'm sure it must have been a very worrying time for your family during your stay in our ITU, and I am very pleased to read you are feeling better. I will ensure that our Intensive Care Team are made aware of your comments and will also ensure that the Team on Ward 30 are also updated with your positive feedback.

I sincerely wish you all the very best in your continued recovery and again thank you for taking the time to provide your feedback, it is extremely valuable to us.

Kindest Regards

Marie Helebert

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust


Thanks for taking the time to give us this feedback and pleased to hear you are recovering after such a serious illness.

I am delighted to hear about the efforts made by the ITU (and that they were successful) as well as the caring approach on ward 30. Our hospital has been very busy so it is great to hear this feedback and be able to pass it on to the staff who are working so hard at present.


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