"Amazing service, so pleased I chose this hospital"

About: St Mary's Hospital (London)

My partner, myself and my family could not be happier with the care we received at St Mary's Hospital throughout my pregnancy, labour and postnatal. -The Ultrasound department was organised and friendly -The antenatal unit in Main Outpatients was very busy and ran behind at times, however, the care and attention I received made it all worth the wait. Patience is a virtue that not all expectant mothers have, sadly, so be prepared to wait for appointments on occasions- they do not rush people through in order to meet demand. The midwives focus on each woman as an individual -The maternity helpline (which one would call in an emergency or regarding a pregnancy query) was accessible and the advice given over the phone was clear and honest -The Labour Ward where I delivered was well-equipped and the staff were focused and dedicated to the delivery of our baby. They were low on staff but I would not have guessed this during my time there. I had been in during my pregnancy on two occasions- once for high blood pressure and once the day before I delivered as my waters had broken. The midwives and nurses were clear about what I needed to do and what the next steps entailed -the postnatal ward was certainly busy and a bit daunting, hard to sleep and get the rest and relaxation needed post-delivery but the staff were great and attentive considering the high demand. I would recommend that anxious mothers have a look at the ward if possible. There are a lot of mums and babies (of course) in one big room and it can feel a bit claustrophobic. I will emphasise that this situation is unavoidable unless you're in the birth centre. I didn't get a great nights sleep but as I said the doctors, nurses, midwives, caretakers, cleaners and support staff were brilliant -home visits were prompt and the midwives/health visitors were approachable, kind and outgoing. Highly knowledgeable and genuinely interested in us as a family and our well being On a closing note, I did have a straight forward pregnancy and labour, so experiences will differ from person to person. Do note that women without straight forward pregnancy and labour will/may have a different opinion towards experiences as of course it is a daunting and scary time for first time mothers. Do research the hospital and visit it if you can, I will be having my next baby there for sure :-)

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is delighted to have your review of maternity services at St Mary's. Your comments are very much valued and will be shared with staff. We wish you all good wishes for the New Year.

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