"Care like this = No foundation status for trust..."
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
My 77 year old mother injured her ankle when a metal alley gate slammed into the rear of her foot and lacerated it. For 5 days she ignored it and sufdered in oak and when she told me the 1st thing I did was dial 111. The service was great and a GP arranged for antibiotics to be dispensed remotely by a local pharmacy. 4 days later my mother complained of severe pain and couldn't sleep. The ankle was ballooned up and I decided A&E would be a safe bet. It was Christmas week and very busy, the triage nurse was great and we waited 2 hours before being asked ib by the doctor. Seriously , this Dr needs to learn how to interact with patients and learn people skills. There was no empathy and it was a disgrace to the service. After just literally touching her ankle he said there is nothing I can do. I was amazed and asked whether he could consider any imaging to check for damage to tendons, ligaments or bone as my mother struggled to put weight on her foot. The reply was " we are not a 1 stop shop go see your GP as I have no authority to do or con duct any further tests or scans. I was amazed at the attitude and tone of voice. I further questioned this response only for the Dr to raise his voice at which point I stresses for him nit to insult my intelligence and lower his voice. It's only at this point with my reaction hex realised he couldn't fob me off but still no progress. I will be ascertaining a private consultation and if there is any damage that is of concern I will be taking legal action against the trust. It's a real my local hospital is far from achieving good standards of care compared to regional hospitals