"Test results"

About: Bristol Royal Infirmary

My blood sample was sent to this hospital's lab on the 18th December 2014 for thyroid function and ferritin as well as complete blood count. I have not been feeling at all well and I was expecting a phone call from my practice regarding these results, only to be given a printout of the complete blood count and not the two I need. It was only when I received a phone call from my practice six days later that my results were abnormal and my GP wanted to speak to me about them. The earliest appointment available to see my GP was on the 14th January - almost three weeks away - too long for me to find out what dose I need to be on and if my medication needs changing. I appreciate the time was near the holidays, but surely a hospital lab should be prepared to get in extra staff when the usual workers there are away for Christmas/New Year? Had the results have gotten back to the practice sooner I may have been able to see my GP before this year was out. Shameful amount of time to wait for results when I am not well.

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Responses

Response from Bristol Royal Infirmary

Thank you for your feedback. We would be very happy to investigate this situation properly for you, to see if there was anything that we could have done to speed up you receiving the test results. However, based on the brief information that you have provided, it sounds as if the delays were unfortunately mainly from your GP surgery. Blood test results are usually made available to GP surgeries the same or next day - it appears that they did hold this information when they provided you with the initial print-out, but then didn’t follow this up with a telephone call for several days? Clearly your GP surgery has a very long waiting time for appointments, but they might be able to expedite this if you explain that you are feeling so unwell. Please do not hesitate to contact us via our Patient Support and Complaints if you would like us to investigate this matter further or feel that we can assist in any way (0117 342 1050 / pals@uhbristol.nhs.uk). Thank you again for taking the time to post a comment on NHS Choices.

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