I am the chair of the Patient Participation Group at Thornley House Medical Centre in Tameside. One of our group was very upset about the fact that his wife, whilst waiting for treatment, had a letter saying she had not attended an appointment at Tameside Hospital & was in danger of being "struck off". She had not recieved any letter offering an appointment. Despite her communications with the hospital, this happened again and because of the delay she had to have some plastic surgery that she didn't need originally. Other members have experienced the same thing with letters. One woman who has cancer, whilst waiting for test results, had 2 letters saying she had not attended & was in danger of being "struck off". We are concerned about the distress & inconvenience this is causing to patients. We are also concerned that vital treatments are being delayed unneccessarily. Tameside Hospital has a poor reputation & incidences like this are bound to make a bad impression. Interestingly, more patients are reporting incidences of good service but the feeling is that the administrative service is letting down the rest of the hospital.
"Poor Communication"
About: Tameside General Hospital Tameside General Hospital Ashton-Under-Lyne OL6 9RW
Posted by Patient group (as ),
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