"Unbelievably positive"

About: Western Infirmary/Gartnavel General / Trauma & orthopaedics

(as the patient),

In December 2014 I was admitted to level 8, of the Western infirmary via the A&E department. I have nothing but praise for every member of staff that was involved in my treatment. Although my situation was relatively minor compared to patients around me I received first class care and attention. Despite the fact that several of the staff were working over the Xmas & new year holidays the mood was unbelievably positive. Thanks to all involved

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde

Dear Tgardner

First may I apologise for the time it has taken me to respond to you.

And may I also thank you so much on behalf of the staff at the Western Infirmary, both at A and E and on level 8. Its so kind of you to have taken the time to share your experiences here on Patient Opinion. The fact that you had a good patient experience, getting first class care is wonderful to hear and makes our jobs worthwhile. I will share this with colleagues.

Once again, many thanks.

Yours sincerely,

Niall Mc Grogan

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Update posted by tgardner (the patient)

Unfortunately we live in a world where everyone wants to complain and complements are rare. It's important to me that my encounter is seen as a great experience. Well done the team in the Western