"minor injuries clinic"

About: Alnwick Infirmary

I have used this service three times and have been very impressed with it. The staff are very helpful, friendly and professional. I found they worked with a good common-sense attitude and discussed their suggestions with me. I would (and indeed have) recommended this service

Story from NHS Choices

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Responses

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We are preparing to make a change

picture of Annie Laverty

Dear Sir / Madam,

Firstly please forgive my delay in responding to your post. Not sure if it's because of the holiday season but for some reason I was not notified of your review in the way I normally am, I have only just discovered your story on the website by chance this morning.

I am sorry, I usually like to post a reply as quickly as I can. As a Trust we are very grateful when people take the time to share their experiences with us and so acknowledging and acting promptly on all reviews matters to us. We know how much it helps us to continually improve.

Thank you so much for endorsing the care you have received at Alnwick - it's lovely to hear that on each occasion that you have needed to use the service you've experienced the same quality of care delivered by helpful and professional staff. That's just the sort of reliability and consistency we're aiming for!

Your kind recommendation will mean a great deal to the team when I pass it on. Our staff are incredibly motivated by positive feedback - especially when this comes directly from patients they have cared for.

Thanks again for giving us the opportunity to acknowledge their hard work and commitment.

With best wishes, Annie

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