"Disgraceful Emergency Dental Services"
About: Kent Community Health NHS Foundation Trust Kent Community Health NHS Foundation Trust Maidstone ME16 9NT
Posted by naff123 (as ),
I am in extreme pain about 9 out of 10 on the scale so proceeded to phone the emergency Dentaline at about 6. 10 pm to find the line was engaged after about 20-30 attempts I gave up about 8pm tried my best to dose up and get through the pain. But the pain has been getting significantly worse so decide to try them again about 9. 30pm to get through to somebody who proceeds to triage my issues acknowledges that it is a bad situation for me, to only then tell me I cannot be seen and in her own words "had I bothered to call an hour ago I would of got an appointment".
Now I don't know how the staff of Dentaline was taught to interact with patients but I would never be so rude! She cut me off mid sentence, told me it's tough I have to wait now 24 hours or so till tomorrow and then hung up on me!
Now I am in extreme pain here I am entitled to treatment from the NHS but it seems to me that Dentaline are doing everything possible to make sure this does not happen.