"Efficient and thorough"

About: New Cross Hospital / Accident and emergency

(as the patient),

I was sent by my GP to a Hospital A & E as I had a head injury and other suspicious injuries. I chose New Cross as I have no confidence in Walsall Manor.

The room was so full I had to ask for a chair. The people there did not seem to have any "emergency" apart from one fellow with a cut hand. I was seen quite quickly due to head injury.

I was taken to see the triage nurse who quickly got me into the department. I was seen by a nurse who told me everything that he was going to do and what would happen next.

After a short time a Doctor appeared. She immediately said her name was Sarah and she was efficient and thorough. She said she had ordered a scan and blood tests. I knew how long this would take. Surprise though, I was taken through to the Scan Department (which was only at the end of the corridor).

Reassured as I am claustrophobic, told exactly what was going to happen and taken back to the A & E. Then I had a blood test and to my surprise did not have to wait long for the results. I was then cleared to go as scan and blood tests were clear. I did not have to wait for a discharge letter (as previously this had taken ages) nor for any drugs (as the wait for these are usually hours). I then returned to the car park to a large parking fee.

The only complaint I have is that if you are being treated in Hospital for anything like A & E then car parking should be reduced.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Shorty53

Thank you for taking the time to post your comments relating to your recent patient experience in our Emergency Department. I will share your comments with our staff!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for posting your comments relating to your patient experience in our Emergency Department and apologise for any distress that this matter has caused. If you wish to take your concerns forward, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. In the meantime, I will share your comments with our staff! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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