"awful staff attitude"

About: Bradford Royal Infirmary

my mum got taken into a&e by ambulance Due to ongoing medical condition I phone a&e to ask how my she was doing they told me she had been transferred to hdu where a nurse said she would transfer me she put the phone down on me so I had to ring the hospital switchboard back again when I eventually got through the nurse said I will transfer you to hdu I eventually got through where I spoke to a awful doctor I asked how she was doing and she said she was ok and that she was been admitted to ward 4 and that's it she didn't even tell me what was the matter with Her I understand that doctors are busy but I didn't feel involved as to what was happening with my mum as I was worried as it is and then not been given any information.

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Response from Bradford Royal Infirmary

I can understand why this made you feel worried and I am sorry that this happened. If you would like to discuss further and have someone investigate your concerns please contact the PALS department on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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