"Dr - arrogant, unhelpful, rude & dismissive."

About: Gloucestershire Royal Hospital

This is a review on behalf of my 30-something cousin. I am a nurse. She has, for four years or so, been suffering from a long-standing but unknown illness of a neurological nature after suffering from ME as a teenager, which has affected her life to the extent that she is almost wheelchair bound and in constant pain. She was referred initially to a consultant, and presumably since there was no obvious or easy diagnosis to make he decided he need make no effort to dig deeper and simply discharged her. When my cousin was discharged after just one appointment, she requested to be referred back. When she was seen again, his opening comment to her was 'I don't know why you're back. I can't do anything for you.' In another comment, he stated that he can 'only prescribe pills.' He was incredibly dismissive of the symptoms and the effect it's had on my cousins life, offered no support and offered no further tests after an initial neck scan. He did not take ANA or ANCA bloods or any other tests pertinent to the presenting history and symptoms. I'd struggle to explain why he couldn't be bothered to order these tests or at least provide some reassurance or empathy. She has now been seen in London and has a diagnosis as well as a thoughtful and interested consultant. This consultant's attitude, arrogance and rudeness were unacceptable. And a consultant who thinks that pills are his only option? I find that very worrying.

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Responses

Response from Gloucestershire Royal Hospital

Hello there, Thank you for sharing this feedback with us. We're sorry to hear about the experience of your cousin and would like to find out a few more details so that we can look into the issues you've raised. Would you be happy, if you've not already done so, to get in touch with our patient liaison (PALS) team? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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