"4 Year old with suspected urine infection"

Lovely, helpful receptionist who I phoned prior to visit and saw when we arrived. Attended to amazingly quickly. Well organised department. Very friendly, helpful, patient staff. Saw a brilliant Sister who was amazing with my very distressed, uncooperative 4 year old daughter who didn't want to be treated. Spoke directly to my little girl and had the most lovely bedside manner. My daughter really responed to her and was really put at her ease. Definitely National Health Service at it's best. Thank you

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Response from Sevenoaks Hospital

Hello, Thanks for taking the time to tell us about your recent visit to Sevenoaks Hospital Minor Injury Unit. We're pleased your whole experience was a positive one from your conversation on the phone with the receptionist, on arrival at the Unit and then the treatment given to your daughter by the Sister. We are very glad you were seen quickly and that your daughter got all the care and reassurance she needed. We will pass on your thanks and kind comments to all the staff there. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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