"Diagnosis (or lack of)"

About: Calderdale Royal Hospital

My brother was taken into the A & E department last week. He had serious memory loss, couldnt even remember how to get out of his car or even walk. He couldnt even remember taking his children tos chool that morning It took approx 24 hours before a neurologist consultant came to see him. He wanted all my brothers notes either faxing or emailing to him rather than actually come to see my brother. It was only when the nursing staff demanded he come to attend his patient that he turned up. Prior to going into hospital my brother has been 'unofficlally diagnosed with MS'. With no diagnosis other than a few blood test taken (no scan by the way - he's been told he'll have to have that as an outpatient) he was also seen by a general doctor on A & E who on reading his notes was about to discharge him with 'muscle fatique' until once again the nursing staff stepped in & refused to discharge him. An MS nurse who attended my brother says its not MS this time round but something else. He'll hopefully see a doctor today after the weekend but I believe the paln is to discharge him home today with still no idea whats wrong with him. Nusing staff great -doctors ??

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Responses

Response from Calderdale Royal Hospital

We are really to hear of your brother's very poor experience of our service which is not what we expect for our patients. We always take such comments very seriously and would welcome the opportunity to investigate the issues you raise. If you would like us to do this, then please contact our Patient Advice and Complaints Service on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs.uk. Many thanks for taking the time to provide this feedback and we do urge you to get in touch.

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